Returns and Returned Goods Conditions
At LightStoreUSA.com we would like to help you resolve any problems with purchases as soon as possible.
All material returned to At LightStoreUSA.com must be approved prior to returning. An RGA number must be received prior to sending back any material. All material returned due to defective manufacturing would be subject to the terms of the manufacturer of that product and their warranty. Products returned as defective must be inspected prior to any refunds being given all returned product due to a customer mistake or error must be returned within 7 days of receiving the product. At that time, At LightStoreUSA.com reserves the right to charge up to a 10% restocking fee, or, fees to cover the shipping of the original order or any outbound freight charges that were incurred. All orders returned due to customer error must be shipped freight pre-paid to the location given on the returned authorization form. All products returned are to be in the original boxes with original packing. At LightStoreUSA.com reserves the right to refuse any products that were used, misused, or not in sellable condition. If a product is ordered in error or by mistake. A new order must be generated for the correct product. We will issue a refund when the products being returned are received and deemed to be in sellable condition. Any freight charges incurred by At LightStoreUSA.com for the original shipment will be deducted from the refund.

Inspection of goods
All products shipped are to be inspected by the receiver prior to any installation or use of products. Verification of products ordered and correctness of products shipped must be done prior to installation and receipt of the customers order. At LightStoreUSA.com in no case shall be liable for incidental or consequential damages or charges for the incorrect product being installed. At LightStoreUSA.com will issue a return authorization for products shipped in error. It is implied that the customer has accepted the products shipped when they are removed from the original packaging and installed.

Freight Claims
All products received must be inspected at time of delivery. Any problems or damages must be noted at time of delivery. All claims for damaged product due to shipping must be filed with the shipping company or carrier that delivered the product. We will do everything we can to assist the customer in this process.

Returns for Defective Material
Any product that the customer feels is defective due to shipping or manufacturing defects will need to request an RGA for defective material, and then return the product to the address noted on the RGA. When the product is received, it will be checked to verify that it was defective and the customer will receive a full credit for the product, including outbound freight paid for by the customer. The customer in the interim will need to place another order for replacement product as needed. Please print out and complete the RGA form at the bottom of this page and fax it to (561) 686-3947 and you will be sent an RGA number with instructions. Unfortunately, we are unable to open any attachments for RGA’s.

LightStoreUSA.com Shipping / Returns
Shipping Rates FREE SHIPPING on orders over $1,000! We ship via (UPS) United Parcel Service or (USPS) United States Postal Services to addresses within the United States. Different rates applied on all ORDERS $1,000 or Less. Here's our transit map from our warehouse located in West Palm Beach, Florida.

Please contact us: If you are placing an order outside the United States, and we will advise you of the shipping charges to that destination. UPS Overnight or 2nd Day Air Contact us via email at support@lightstoreusa.com if you have any questions or concerns before buying to make sure that we can certainly ship by your requested method to your destination.

Returns: 30 days returns and exchange policy Please contact us at: 1-888-963-9665 to receive a return merchandise authorization. If for any reason you are not satisfied with a purchase you may return a product within 30 days of receiving it. If an item arrives broken we will make arrangements to either refund or replace the item for you.

Next is the UPS Ground Expected Transit Map:

USPS Expected Transit Map